The ‘No-Reading Problem’ of Consumer Law

24 février 2022 par
vanessa Icardi Serrami

The purpose of this note written by Melvin Tjon Akon is to revisit the ‘no-reading problem’ of consumer law, i.e. the fact that most consumers do not (fully) read the terms and conditions of contracts prior to acceptance. The author discusses the phenomenon, the role of consumer attitudes and the main regulatory responses. As attitudes are an important determinant of readership, the author suggests that attitudes could have a more prominent role in EU consumer policy.

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